January 3,2003
Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didnt work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didnt help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didnt seriously think of the interests of customers.
I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
Tom
亲爱的经理,
现在我写这封信是为了告诉你,前几天我从你的商店买了一台电视机。但是当我把它带回家和把它打开后,我发现它不能正常工作。所以我把它带回商店,告诉助理发生了什么事。令我惊奇的是,你的助理没有帮我解决问题。相反,他大声对我粗鲁,拒绝检查。
我知道你的商店享有很高声誉良好的服务,所以我在你的商店买了电视机。但是今天,我遗憾地发现,这样的服务不应该发生在你的商店，而你的助理没有认真考虑顾客的利益。
我希望你们能调查此事并给我一个合理的解释。我等待知道你将如何处理它。谢谢你的考虑,我期待早日回复。